Claiming your money back can sometimes be a difficult venture since procedures that need to be followed are mostly nothing more but exhausting. There are many legitimate reasons to justify that, and this is why you should always inform yourself before making the payment. We will gladly provide you with all the information you need to prevent any possible uncomfortable situations.
Unfortunately, these things happen more often than people think. But keep this in mind — betting sites are being run by people who have plenty of experience, and they’ve most probably already heard of all of the possible reasons for a claim. Unreasonable claims with even more unreasonable excuses are probably not going to work. There are a couple of precise and legitimate reasons for requesting a claim:
Taking the Funds Back
In case you have added cash to your account and you would like to return it, that should not be a long process. Basically, all that you need to do is to contact the site’s customer support via email and they will introduce you to the procedure that needs to be followed. Please bear in mind, it may take a couple of days and that will vary depending on the online casino you play at.
Funds Lost from the Account
This issue requires more of an investigation process. Unfortunately, all the factors that have influenced your money being staked or lost from your account need to be looked into thoroughly. Unfortunately, that will probably take a long time. We have a couple of tips that will make sure that you have done everything in your power to speed up the process.
Review the terms and conditions: Look carefully into all of the regulations and their every aspect. We advise you to do that prior to contacting the support. You would want to have all of the information and be prepared.
Make sure you have the correct details: Every respected company will have its contact details clearly displayed. However, if that is not the case — do your research. Make sure you are knocking at the right door so you don’t have to wait for a response for too long just to be told that you had an invalid address.
Don’t be shy to follow up: In case your issue was not resolved according to your expectations, or at all, rest assured you have every right to pursue this matter further. You can even take the matter to a reputable watchdog portal that mediates disputes with that casino.
The worst case scenario — your money has been taken from your account without your knowledge. The first step that you have to take is definitely to contact your bank. They will probably suggest freezing your credit card, which is the smart thing to do in these cases. Afterward, we recommend you contact the gambling site and ask for your account to be frozen as well. Further investigation will follow up eventually.
Overall, we would recommend taking a couple of precautionary steps to prevent the aforementioned issues with your gambling account. Always look for a reputable website or at least read the reviews at the Sister Casinos site prior to making an account. Also, set limits on your account once you make it. In case you need help with that, consider contacting the support team. Make sure that you regularly update your passwords and keep your details confidential. Also, in case something unfortunate happens to your winnings or funds on your account, please bear in mind that little respect goes a long way. The support team that will be assisting you will most likely provide the best support if your issue is explained in a calm and respectable way.